All shipments are completely covered by insurance for the full value of the jewelry.
Shipping Fee
Shipping fees are calculated based on the product price, insurance
cover and shipping place. The exact cost will be displayed at checkout.
Price Below RM2,500
Peninsula Malaysia - RM20
Sabah Sarawak - RM25
Price Above RM2,500
Peninsula Malaysia - RM35
Sabah Sarawak - RM40
Price Above RM5,000
Peninsula Malaysia - RM40
Sabah Sarawak - RM45
Price Above RM10,000
Peninsula Malaysia - RM60
Sabah Sarawak - RM65
Delivery Time
Delivery time will be taking 3 to 7 days.
Please note that delivery times are estimates and may vary depending
on the destination and external factors beyond our control, such as
customs delays.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation
email with a tracking number and a link to track your package online.
Address Accuracy
Please ensure that your shipping address is correct and complete. We
are not responsible for orders shipped to incorrect addresses provided
by the customer.
Delivery Issues
If your package is lost or damaged in transit, please contact us within 1
day after arrival. We will work with the shipping carrier to resolve the
issue as quickly as possible.
If a package is returned to us due to an incorrect address or
unsuccessful delivery attempts, additional shipping charges may apply
for reshipment.
Customer Support
For any questions or concerns regarding your order, shipping, or
delivery, please contact our customer support team at [Customer
Support Whatsapp Phone Number] or [Customer Support Email].
